DC Operations Manager
A major national retail and e-commerce company with an extensive distribution network and a strong commitment to operational excellence, innovation, and associate development. The organization operates multiple distribution centers across the United States and is known for its fast-paced, high-growth environment.
The DC Operations Manager leads cross-functional teams of non-exempt associates to improve processes, achieve financial and operational excellence, and deliver superior results for retail, operations, and service-related industry and e-commerce functions. This role is primarily responsible for managing and implementing operational upgrades while maximizing all aspects of people, process, and performance to achieve service excellence. The ability to partner cross-functionally and influence across all levels of the organization is essential.
Key Responsibilities
- Champion and model the organization's mission, vision, and values
- Drive accountability to plan, assess, and achieve objectives aligned with company strategy for growth and profit
- Identify patterns and anticipate business needs that influence performance
- Deliver efficient and effective solutions that meet constraints of time, cost, and scope
- Identify strategic trade-offs between store labor, inventory availability, and customer experience
- Measure the effect of process changes and accurately quantify the impact
- Collaborate cross-functionally to launch new initiatives and track/analyze performance
- Raise awareness of process change impacts throughout the enterprise
- Facilitate proactive change management to all levels of the organization impacted by project results
- Influence key stakeholders to achieve results in an autonomous manner
- Determine the most efficient sequence of operations and standardize methods for maximum asset/people utilization
- Recommend methods for improving associate efficiency and reducing waste of time and effort (e.g., restructuring job duties, reorganizing workflow, job setup, and related)
- Participate in making and testing for new systems and processes as part of implementation plans
- Lead/research best practices to promote associate engagement and enablement
- Partner with leadership to build culture action plans that best align to people strategies and business initiatives
- Identify ways to build/strengthen talent capabilities at all levels while identifying opportunities for training and development
- Plan and create operational non-exempt staffing needs
- Assist building/updating performance management plans in partnership with leadership team
- Participate in talent satisfaction, culture survey action planning, goal setting, and critical performance review consultation and IDP creation/execution
Qualifications & Requirements
- High-energy and driven professional who possesses strong leadership, team-building skills, and demonstrated knowledge of distribution and e-commerce operations in a retail environment
- Ability to lead cross-functional teams with diverse goals and responsibilities
- Demonstrated skill in driving initiatives related to teams, projects, and quality
- Excellent analytical and organizational skills, to include trouble-shooting, prioritizing, and multi-tasking
- Ability to quickly learn business processes outside one's area of expertise
- Mindfulness, with the motivation to apply process improvement initiatives
- Strong computer skills (specifically MS Office, WMS applications)
- A Bachelor's degree is preferred, but not required
Essential Functions
- Must maintain 24/7 on-call to support the operation at all hours
- Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
- Travel, including overnight stays
- Stand or sit for long periods on time
- Accept exposure to distribution center conditions, which may include loud noises, variable temperatures, a dusty environment, and strong scents related to consumer goods and fragrances
- Visit stores to develop an understanding of the store experience and collaborate with field partners
Benefits/Perks
- Competitive bonus plan pursuant to the company's bonus plan
- Eligible associates may earn additional compensation based on relevant education, qualifications, certifications, experience, skill level, geographic location, and business and organizational needs
- Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits
- Part-time positions are eligible for dental, vision, life, and disability benefits
- Equal opportunity employer; considers all qualified applicants inclusive of arrest records, conviction records, and criminal histories