This organization is one of the largest specialty retailers in North America, operating hundreds of locations nationwide and fulfilling high-volume e-commerce orders through a robust distribution infrastructure. They carry over 25,000 products from approximately 500 established and emerging brands across all categories.

The DC Operations Manager leads cross-functional teams of non-exempt associates to improve processes, achieve financial and operational excellence, and deliver superior results for retail, operational, and service-related industry and e-commerce functions. This role carries primary responsibility for managing and implementing operational upgrades while maximizing capacity of people, process, and performance. The ability to partner cross-functionally and influence across all levels of the organization is essential.

Key Responsibilities:

• Champion the company's mission, vision, and values
• Influence accountability to plan, execute, and achieve objectives aligned with company strategy
• Identify patterns and anticipate business needs that drive performance
• Deliver efficient and effective solutions within constraints of time, cost, and scope
• Identify strategic trade-offs between store labor, inventory availability, and upstream expenses
• Measure the effect of process changes and accurately quantify the impact
• Coordinate cross-functionally to launch new initiatives and track/analyze performance
• Raise awareness of process change impacts throughout the enterprise
• Facilitate proactive change management at all levels of the organization impacted by project rollouts
• Influence key stakeholders to achieve results in an autonomous manner
• Determine the most efficient sequence of operations and workflow, recommending methods for maximum associate/people utilization
• Recommend methods for improving associate efficiency and reducing waste of time and effort (e.g., restructuring job duties, merging workflows, job setup, and related)
• Participate in maintaining and testing new systems and processes as part of implementation plans
• Lead/establish best practices to promote associate engagement and enablement
• Partner with leadership to build culture action plans that align to company strategies and business initiatives
• Identify ways to build/reinvent talent capabilities at all levels while identifying opportunities for training and development
• Plan and drive coordinator/non-exempt staffing needs
• Build performance management class in partnership with leadership teams
• Participate in talent calibration, culture survey action planning, goal setting, performance review consultation, and organizational effectiveness

Qualifications & Requirements:

• High-energy, driven professional with strong leadership/team-building skills
• Demonstrated knowledge of distribution and e-commerce operations in a retail environment
• Ability to lead cross-functional teams with diverse goals and responsibilities
• Demonstrated skill in driving initiatives related to teams, projects, and quality
• Excellent analytical and organizational skills; able to execute trouble-shooting and prioritize in a fast-paced setting
• Ability to quickly learn business processes outside one's area of expertise
• Persistence and innovation to apply process improvement initiatives
• Strong computer skills (specifically MS Office, WMS Applications)
• Bachelor's degree preferred but not required

Essential Functions / Work Environment:

• Rotational 24/7 on-call to support the operation at all hours
• Flexible, full-time schedule including days, evenings, weekends, and holidays
• Travel, including overnight stays
• Standing or sitting for long periods of time
• Exposure to distribution center conditions including loud noises, variable temperatures, dusty environments, and strong scents related to product inventory
• Visit stores to develop an understanding of the customer experience and collaborate with field partners

Benefits & Perks:
Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. Eligible associates may earn additional compensation pursuant to the company's bonus plan.