A leading national retail and consumer services company operating a large-scale distribution and e-commerce network. The organization is known for its expansive product assortment, strong private-label brands, and commitment to operational excellence across hundreds of locations nationwide.

The DC Operations Manager leads cross-functional teams across the distribution center to improve processes, achieve financial and operational excellence, and deliver superior results for retail, operational, and e-commerce functions. This role carries primary responsibility for managing and implementing operational upgrades while leveraging people, process, and performance to achieve service excellence. The ability to partner cross-functionally and influence across all levels of the organization is essential.

• Champion and uphold the company's mission, vision, and values
• Influence accountability to plan, execute, and achieve objectives aligned with company strategy
• Identify patterns and anticipate business needs to drive performance
• Deliver efficient and effective solutions within constraints of time, cost, and scope
• Identify strategic trade-offs between store labor, inventory availability, and upstream expenses
• Measure the effect of process changes and accurately quantify impact
• Coordinate cross-functionally to launch new initiatives and track performance
• Raise awareness of process change impacts throughout the enterprise
• Facilitate proactive change management at all organizational levels impacted by project rollouts
• Influence key stakeholders to achieve results in an autonomous manner
• Determine efficient sequencing of operations and workflow; recommend methods for maximum associate/people utilization
• Recommend methods for improving associate efficiency and reducing waste of time and effort (e.g., restructuring job duties, managing workflows, job setup)
• Participate in maintaining and testing new systems and processes as part of implementation plans
• Lead and establish best practices to promote associate engagement and enablement
• Partner with leadership to build culture action plans aligned with company strategies and business initiatives
• Identify ways to build/redeploy talent capabilities at all levels while identifying training and development opportunities
• Plan and drive operational non-exempt staffing needs
• Lead enterprise-wide performance management classes in partnership with leadership teams
• Participate in talent calibration, culture survey action planning, goal-setting and review, performance review consultation, and organizational readiness

• High-energy, driven professional with strong leadership/team-building skills
• Demonstrated knowledge of distribution and e-commerce operations in a retail environment
• Ability to lead cross-functional teams with diverse goals and responsibilities
• Demonstrated skill in driving initiatives related to teams, projects, and quality
• Excellent analytical and organizational skills; ability to execute trouble-shooting and prioritize with accuracy
• Ability to quickly learn business processes outside one's area of expertise
• Self-motivated with the innovation to apply process improvement initiatives
• Strong computer skills (specifically MS Office, WMS Applications)
• Bachelor's degree preferred but not required

• Work rotational, 24/7 on-call to support the operation at all hours
• Work a flexible, full-time schedule including days, evenings, weekends, and holidays
• Travel, including overnight stays
• Stand or sit for long periods of time
• Accept exposure to distribution center conditions, which may include loud noises, variable temperatures, a dusty environment, and strong scents related to consumer products
• Visit stores to develop an understanding of the store experience and collaborate with field partners

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits
• Part-time positions are eligible for dental, vision, life, and disability benefits
• Opportunity to earn additional compensation pursuant to the company's bonus plan